Straightforward, and written so you can actually read it
CoachNexus is built for working coaches, and we know your money matters. If the engines are not right for you, getting your money back is simple. No forms to justify yourself, no retention calls, no conditions buried in fine print. You ask, we process it.
This covers Founding Member, Engine Solo, Pro, and Studio on monthly billing.
If you request a refund within 14 days of your first payment, you get the full amount back and we cancel your plan. You do not need to give a reason.
A year is a bigger commitment, so you get longer to decide. The window runs 30 days from the date of your annual payment.
After 30 days, you can cancel anytime and keep full access through the end of the term you already paid for. We do not prorate partial years, and we do not cut off access the moment you cancel. You paid for the year, you keep the year.
Lifetime is the biggest commitment we ask for, so we stand behind it the hardest. Take a full month, build real programs, hand them to real clients. If it is not what you hoped for, tell us within 30 days and we refund the whole $599.
You can cancel any subscription yourself, anytime, from your account. Go to My Account, open Subscriptions, and click Cancel. Billing stops immediately and nothing further is charged.
You never need to contact us to stop paying. The refund process below is only for getting money back on a payment already made.
Send us a message through our contact form with the email address you used at checkout. That is all we need.
You will get an automatic confirmation right away so you know it reached us. A real person responds within 3 business days, usually sooner.
Once approved, the refund goes back to your original payment method. Your bank or card issuer typically takes 5 to 10 business days to post it, which is on their end, not ours.
When a refund is processed, your access to the engines ends. Any programs you already generated and downloaded are yours to keep and use with your clients. We do not ask for those back.
Club plans are arranged directly with us rather than bought from the pricing page, so the refund terms are agreed in writing before the first invoice. If nothing different was agreed, the 14-day monthly and 30-day annual windows above apply, counted from the first payment.
If you were charged twice, charged after cancelling, or something broke and you could not use what you paid for, contact us regardless of how much time has passed. Those are our mistakes, and the 14 and 30 day windows do not apply to them. We will make it right.
Please talk to us before disputing a charge with your bank. We can almost always sort it out the same week. A formal dispute freezes the funds for months and neither of us wins that. One message through the contact form is faster for you and fairer to both of us.
If you are unsure whether CoachNexus fits how you work, ask us before you pay rather than after. Use the contact form and we will give you a straight answer, including telling you if we are not the right fit.
This policy is governed by the laws of the State of Florida, United States. We may update it from time to time, and the version published here is the one that applies to your purchase.